Returns + Exchanges

 

What is your return policy?

The best way we can earn your loyalty to ensure your satisfaction with every purchase. At Sisi Lashes we give you a full 60 days to fall in love with your purchase. Should you have any questions, simply contact us and we will be happy to assist you.

Return Policy and Warranties:

  1. All unused items in original condition are eligible for a full refund within 60 day of purchase. The refund will be credited back to your original method of payment.

  2. Items returned which are not in new and resellable condition will not be granted a refund.

  3. Opened and used items are eligible for a complimentary, one-time exchange only.

  4. We offer a 1 year warranty on all products purchased, if you suspect there was a defect, a photo proof will be required to receive a replacement.

  5. If you suspect your package was lost or damaged during transit, please contact us and we'll be happy to help.

Sisi lashes reserves the right to refuse any returns or exchanges if we deem there is repeat abuse of our policies.

How do we return or exchange?

We want you to love your Sisi Lashes products. But if you’re having second thoughts, we want to make returns as simple as possible.

How to return or exchange

Simply contact us within the 60 days period, and we’ll send you a Return Authorization Number (RMA) along with return or exchange instructions.

Eligibility
For hygienic reasons, only new and unused items are accepted for returns. A one-time courtesy exchange is accepted for any used items per order.

Return shipping
Return shipping costs are paid at the buyer's expense. Sisi Lashes offers free shipping on exchanges.

We will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number for your return or exchange package so we can anticipate your return. If you've sent your items back but have not received any emails from us, please contact us.